Support.
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Help with account access, uploads, chronologies and billing. Start with the questions below, or tell us what you need.
Contact supportGetting started
Where do I sign in to AureonLaw?
Open app.aureonlaw.com to access the software. If you cannot sign in, describe the error in the support form below. Never include your password, sign-in link or verification code.
Which file formats can I upload?
AureonLaw supports PDF, DOCX, JPG/JPEG, PNG and TIFF source files. Check the upload screen in the application for the current size and document limits before adding files.
Do I wait for someone to deliver my chronology?
AureonLaw is self-service software. You upload and work with your records in the application, where AI processing produces a chronology. Processing time varies with the files and the request; this is not a manually scheduled delivery service.
Working with chronologies
What if generation fails?
Use Retry in the application to try the failed generation again. Failed generation is not charged, and Retry does not add a new charge. If it keeps failing, contact support with a general description of what happened, without patient or case details.
Can I correct or edit a chronology?
Yes. You can make changes yourself or use the application's AI editing tools. Check the result against the source records and apply your professional judgment before relying on it.
Can I add records to an existing matter?
Yes. Keep records for the same matter in its existing folder and add or update the files there. Additional source pages for that matter use cumulative pricing rather than a second base charge. A different matter is priced separately.
Should I include medical records in a support request?
No. This public support channel is for general product and account questions. Do not attach or paste medical records, patient identifiers, protected health information (PHI), confidential case material, passwords or payment-card details. Describe the action and the error in general terms.
Billing & getting help
Is pricing based on source pages or the finished chronology?
Pricing is based on source-document pages, not the length of the finished chronology. See the Pricing page for the current per-matter tiers and how additional pages are calculated.
What should I include when reporting a problem?
Tell us which action you were trying, what you expected and what happened instead. Add your browser and device type if relevant. You can copy a general error message after removing any patient, case, credential or payment information. No attachments are requested.
How do I contact the team?
Use the form below to prepare a support email, or write to admin@aureoncorporation.com. The form continues in Gmail, where you review and send the message. Opening the draft does not send a request, and this page cannot confirm receipt or promise a response time.
Let’s work
through it.
Describe the issue in general terms. Your draft opens in Gmail so you can review it before sending.
Keep patient information, medical records and confidential case material out of this public support channel. Do not send passwords or payment-card details.
Return to the application (opens in a new tab)Tell us what you need.
Prepare your message here, then review and send it in Gmail. Fields stay in this page until you continue. All fields are required except browser.
General support only. Do not include patient information, medical records, confidential case details, passwords or payment-card details. No attachments.